Refund policy

At Styloramax, customer satisfaction is our absolute priority. We stand behind the quality of our pet clothing products and offer a transparent 30-day return window to ensure a risk-free shopping experience across the United States.

30-Day Return Policy

We maintain a 30-day return policy, which means you have 30 days after receiving your pet clothing item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, clean, free of pet hair, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Return Process

To initiate a return, you must contact our dedicated support desk at help@styloramax.com before sending any items back.

If your return is accepted, our support team will provide you with the necessary instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

Return Address: 1102 Northway Ln Texas California 78045 United States

Return Shipping Fees

Customers are responsible for paying their own shipping costs for returning items, unless the product arrived damaged, defective, or incorrect. Shipping costs are non-refundable.

Damages and Operational Issues

Please inspect your order immediately upon reception. Contact us at help@styloramax.com within 48 hours if the item is defective, damaged, or if you receive the wrong product, so that our team can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the correct size or style for your pet is to return the item you have. Once the return is officially accepted, you can make a separate purchase for the new item on our online store.

Refunds Approval Timeline

We will notify you via email once we have received and thoroughly inspected your returned item to confirm eligibility. If approved, the refund will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card processor may take additional time to post the transaction to your account.

Business Transparency & Return Inquiries

If more than 15 business days have passed since your return was officially approved and you have not received your credit, please reach out to our help desk directly:

Legal Business Name: Styloramax
Official Store URL: https://styloramax.com/
Customer Support Email: help@styloramax.com
Verified Phone Number: +17624722574
Address: 1102 Northway Ln Texas California 78045 United States
Business Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time - PT)